1. Contact Krups - consumer service

You can contact our customer service for any request related to our products and services. However, in order to quickly find an answer, we suggest that you check the following sections first:


Frequently asked questions


Find your Accessories/Parts


Find your Accessories/Parts


Repairing  within or out of the guarantee

2. Has your appliance stopped working?

Your appliance is within the guarantee

Have it repaired free of charge by one of our approved repairers.

If your appliance is no longer within the guarantee, there are 2 solutions available to you:

Go directly to one of our approved repairers who will welcome you and take charge of your appliance to carry out a diagnosis and estimate.

If you prefer to repair your product yourself, buy your parts and accessories in our online accessories shop (link) and consult our online help.

3. Would like to know about our services? Browse these topics: 

4. Is your appliance out of order?

Please contact one of our authorised repairers directly.

Krups has accredited repair centres in the USA that repair appliances under and out of warranty, as well as sell accessories and spare parts.

5. Need more help? Complete the webform below and we’ll reply to your query as quickly as possible.

6. Contact us by phone:

Consumer Service
Monday to Friday
8:00am to 5:00pm EST

Our consumer service - after-sales service (SAV) is able to answer all your enquiries concerning Krups brand products and services. Please do not hesitate to contact us by telephone during the above-mentioned call centre opening hours. Outside these hours you can use our contact form, we will answer your query as soon as possible. Only the Krups brand information and contact details provided on the krupsusa.com are official.